General Tech Issues

Hi @cswobe ,
Sorry for the inconvenience.
Could you please clear your browser cache and try to log in again at https://flashcards.fluenz.com/login.html?

Hi @MJGagnon, please log in at https://online.fluenz.com, and you will see the main menu with all the languages. Look for the box that says "SPA Upgraded."

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Hi Jennifer!

I’ve checked, and the voice says: ¿Podrían ENSEÑARNOS los pasaportes ahora?

The correct version would be:
¿Podrían enseñarnos los pasaportes ahora? (Alternatively: ¿Podrían enseñarnos a nosotros los pasaportes?)

In Spanish, it would be incorrect to say: ¿Podrían enseñarlos los pasaportes? A more accurate option would be:
¿Podrían enseñarlos ahora? (In this case, "los pasaportes" is omitted).

However, in this case, you can write exactly what the voice says, and the system will only accept the phrase: ¿Podrían ENSEÑARNOS los pasaportes ahora?

I hope this clarifies it for you!

Hi Cheryl,

I’ve checked our system, and this is your latest progress. You can view it on Fluenz Online by going to My Profile -> My Progress -> Progress Details By Lesson.

I’d like to clarify something:

French Upgraded 3 is French Level 3.
French Upgraded 1 is French Level 1.
So, you should first click on French Upgraded Level 1 and complete all 30 sessions before moving on to French Upgraded 3 (Level 3). This might be the source of the misunderstanding.

In addition, I have sent you detailed information by email about the bookmark feature, last activity, and how to check your incomplete workouts. After reviewing this information, please let me know if you have any other questions.

Hi Eric!
In response to your question, please try following the instructions shown in the image below
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Hi,
We chose to use the challenge mode for more "optional" accents, the ones that don't change completely the sound of letters. However the marks you're mentioning haven't been included there since they are almost part of the letter itselfm in the sens that they change the way they sound: We understant that this choice might be frustrating when trying to learn spoken Portuguese, yet it can also be a reminder that the letter sounds idfferently, so it can also be important for spoken Portuguese.
Hoep you enjoy the rest of the program nonetheless,
Regards,
Emilie

Hi Jill,
When you say "I keep getting sent back to lesson 2," where are you clicking to go there?

I'd suggest logging out and logging in again to ensure everything is synced. Please go to the main menu, select SPA Upgraded, Level 2, and click on Lesson 03. You should be able to start at the introduction of Lesson 3 and continue from there.

In addition, I'd like to explain how the bookmark feature works and how you can return to specific workouts you haven't completed.

My Bookmark ( Located on the Lessons Menu):
You will have a bookmark for each language level that you are studying, represented by a red "B". This bookmark marks the last point where you interacted with the software in that specific level.

For example, if you are in "Spanish Level 3, Lesson 6, Pick the Right Answer" and you have completed some exercises there, then you navigate back to the menu, your Spanish 3 Bookmark will read "Level 3, Session 6, Pick the Right Answer."

Clicking on the red "B" will allow you to continue with the remaining exercises. However, if you decide to switch to "Level 3, Session 6, Repeat the Words" to refresh your vocabulary while working on "Pick the Right Answer," "Repeat the Words" will become your new bookmark for Spanish Level 3.
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Incomplete Workouts:
To complete your unfinished workouts, go to the Sessions Menu, where all lessons are displayed. Each lesson is marked with a completion percentage. By hovering over the percentage, you can quickly identify the sections within the lesson that you haven't completed. Clicking on the corresponding section will seamlessly take you to that particular part of the lesson.

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My Last Activity ( Located on the Languages Menu):
This feature displays your most recent bookmark across all languages and levels, regardless of what you were working on. For example, if you were studying "Spanish Level 3, Session 6, Pick the Right Answer," this would be your Spanish Level 3 Bookmark. However, if you decided to review some vocabulary in "Spanish Level 1, Session 1, Repeat the Words," your My Last Activity would show:

My Last Activity: Spanish Level 1, Session 1, Repeat the Words.

Spanish 1 Bookmark: Spanish Level 1, Session 1, Repeat the Words.

Spanish 3 Bookmark: Spanish Level 3, Session 6, Pick the Right Answer.

I hope this explanation clarifies how the bookmark feature works for you. Please don't hesitate to reach out if you have additional questions or if your software behaves differently from this explanation.

Best regards, and good luck with your language learning!

Hi Shelley!

Thank you for reaching out to us today.
I have arranged a complimentary upgrade to the Fluenz Spanish program for your account.
To access this, please log in at Online.fluenz.com using your email and password.
The Upgraded Spanish version ( SPA Upgraded on the main menu) features new videos and exercises for an enhanced learning experience.
In addition, You're all set to use the Fluenz Mobile apps. You can download Fluenz from the App Store or Google Play Store, and then log in with your Fluenz ID. Your progress will synchronize across platforms, allowing you the convenience of offline sessions through the mobile apps' download feature.
Best wishes as you continue your language learning journey with us. Should you need further assistance, please don't hesitate to contact us.
Ivana,
Fluenz User Support.

Hi, could you please email us to with your Fluenz ID (email or username) in order for us to check? We'll be happy to troubleshoot the problem and assign a ticket with the follow-up. Regards!