<![CDATA[General Tech Issues ]]>https://commons.fluenz.com/category/45RSS for NodeTue, 06 Oct 2026 18:55:37 GMTSat, 11 Apr 2026 02:34:03 GMT60<![CDATA[Spanish Level 3 background issue]]>It is very difficult to work with the dark background in the "Write the conversation you hear" portion of the Spanish Level 3 sessions.

IMG_1266.jpeg

]]>https://commons.fluenz.com/topic/88/spanish-level-3-background-issuehttps://commons.fluenz.com/topic/88/spanish-level-3-background-issueSat, 11 Apr 2026 02:34:03 GMT<![CDATA[Not able to pick up lesson where I left off and microphone not recording]]>Thank you for the information, I had no idea about the percentage bookmarking feature so I will def use that. I will also try the hard refresh for the mic (I am on a Mac). It comes and goes. I got to it to work for a couple weeks after posting this, now it's stopped working again, so I'll do the hard refresh. I also use DDG as a browser not Safari nor Chrome, so that could be an issue too. Thank you!

]]>https://commons.fluenz.com/topic/70/not-able-to-pick-up-lesson-where-i-left-off-and-microphone-not-recordinghttps://commons.fluenz.com/topic/70/not-able-to-pick-up-lesson-where-i-left-off-and-microphone-not-recordingThu, 10 Apr 2025 23:34:25 GMT<![CDATA[Flashcards]]>Thank you for reaching out! At the moment, we don't have a bookmark feature available within flashcard sessions. We understand how useful this would be, especially for longer sessions, and we've shared your suggestion with our product team.

If there's anything else we can help with, please let us know!

]]>https://commons.fluenz.com/topic/69/flashcardshttps://commons.fluenz.com/topic/69/flashcardsMon, 24 Mar 2025 19:57:15 GMT<![CDATA[Once Again--Flashcards Not Working on IMac]]>We’ve received reports of technical problems with Flashcards. Please contact us directly at usersupport@fluenz.com so we can review your specific case and assist you further.

Thank you for your patience!

]]>https://commons.fluenz.com/topic/51/once-again-flashcards-not-working-on-imachttps://commons.fluenz.com/topic/51/once-again-flashcards-not-working-on-imacTue, 19 Nov 2024 17:46:53 GMT<![CDATA[Are the dvd’s still available for use on a laptop computer?]]>We are no longer supporting the Fluenz desktop application (DVDs). Although we have a lot of affection for the desktop app, we've had to evolve with current technology trends.

While some customers still use the desktop version of Fluenz Italian on their computers, please note that we are no longer maintaining it. As a result, it may not sync correctly with the mobile app, and any content updates or fixes will not be reflected on the desktop version.

We highly recommend switching to Fluenz Online and the mobile apps to ensure you're using the most up-to-date content.

]]>https://commons.fluenz.com/topic/47/are-the-dvd-s-still-available-for-use-on-a-laptop-computerhttps://commons.fluenz.com/topic/47/are-the-dvd-s-still-available-for-use-on-a-laptop-computerFri, 15 Nov 2024 13:58:51 GMT<![CDATA[Navigation]]>Hi Cheryl,

I’ve checked our system, and this is your latest progress. You can view it on Fluenz Online by going to My Profile -> My Progress -> Progress Details By Lesson.

I’d like to clarify something:

French Upgraded 3 is French Level 3.
French Upgraded 1 is French Level 1.
So, you should first click on French Upgraded Level 1 and complete all 30 sessions before moving on to French Upgraded 3 (Level 3). This might be the source of the misunderstanding.

In addition, I have sent you detailed information by email about the bookmark feature, last activity, and how to check your incomplete workouts. After reviewing this information, please let me know if you have any other questions.

]]>https://commons.fluenz.com/topic/43/navigationhttps://commons.fluenz.com/topic/43/navigationTue, 05 Nov 2024 21:30:24 GMT<![CDATA[Error found in Spanish Upgraded Level 3, Lesson 29]]>Thank you for checking this out for me. No matter how many times I played it, I could only hear what I heard, which was incorrect. I followed up on it today and cannot hear it incorrectly. Sometimes it helps to move along and come back later. That idea is the more important take away for me with this little adventure. It's a very common occurrence for me while listening to music as well.

]]>https://commons.fluenz.com/topic/42/error-found-in-spanish-upgraded-level-3-lesson-29https://commons.fluenz.com/topic/42/error-found-in-spanish-upgraded-level-3-lesson-29Sat, 02 Nov 2024 15:32:26 GMT<![CDATA[Not able to find the upgraded version of Spanish]]>Hi @MJGagnon, please log in at https://online.fluenz.com, and you will see the main menu with all the languages. Look for the box that says "SPA Upgraded."

Screen Shot 2024-11-14 at 10.43.55 AM.png

]]>https://commons.fluenz.com/topic/36/not-able-to-find-the-upgraded-version-of-spanishhttps://commons.fluenz.com/topic/36/not-able-to-find-the-upgraded-version-of-spanishTue, 15 Oct 2024 11:36:27 GMT<![CDATA[make input textbox active by default?]]>In IOS app (using Bluetooth keyboard) if there is a text field on the screen you have to click in it first to be able to type, but in the web app (using chrome on a PC) there is already a blinking cursor in the text box... is there a setting or a shortcut for IOS that I could do to make it so I can just type (without poking the screen first?)

I think the old version of Commons a long time ago had something about this, but I cant find it anymore...

]]>https://commons.fluenz.com/topic/33/make-input-textbox-active-by-defaulthttps://commons.fluenz.com/topic/33/make-input-textbox-active-by-defaultWed, 02 Oct 2024 18:55:42 GMT<![CDATA[Microphone Volume Very Low]]>Hi Eric!
In response to your question, please try following the instructions shown in the image below
Screen Shot 2024-10-02 at 12.33.11 PM.png

]]>https://commons.fluenz.com/topic/31/microphone-volume-very-lowhttps://commons.fluenz.com/topic/31/microphone-volume-very-lowMon, 16 Sep 2024 22:25:13 GMT<![CDATA[Portuguese 1 challenge mode off, but accents on some vowels still required]]>Hi,
We chose to use the challenge mode for more "optional" accents, the ones that don't change completely the sound of letters. However the marks you're mentioning haven't been included there since they are almost part of the letter itselfm in the sens that they change the way they sound: We understant that this choice might be frustrating when trying to learn spoken Portuguese, yet it can also be a reminder that the letter sounds idfferently, so it can also be important for spoken Portuguese.
Hoep you enjoy the rest of the program nonetheless,
Regards,
Emilie

]]>https://commons.fluenz.com/topic/28/portuguese-1-challenge-mode-off-but-accents-on-some-vowels-still-requiredhttps://commons.fluenz.com/topic/28/portuguese-1-challenge-mode-off-but-accents-on-some-vowels-still-requiredMon, 19 Aug 2024 01:28:30 GMT<![CDATA[Flashcards Not Working with IMac Browser]]>Hi @cswobe ,
Sorry for the inconvenience.
Could you please clear your browser cache and try to log in again at https://flashcards.fluenz.com/login.html?

]]>https://commons.fluenz.com/topic/27/flashcards-not-working-with-imac-browserhttps://commons.fluenz.com/topic/27/flashcards-not-working-with-imac-browserWed, 07 Aug 2024 14:26:36 GMT<![CDATA[Lesson repeating]]>Hi Jill,
When you say "I keep getting sent back to lesson 2," where are you clicking to go there?

I'd suggest logging out and logging in again to ensure everything is synced. Please go to the main menu, select SPA Upgraded, Level 2, and click on Lesson 03. You should be able to start at the introduction of Lesson 3 and continue from there.

In addition, I'd like to explain how the bookmark feature works and how you can return to specific workouts you haven't completed.

My Bookmark ( Located on the Lessons Menu):
You will have a bookmark for each language level that you are studying, represented by a red "B". This bookmark marks the last point where you interacted with the software in that specific level.

For example, if you are in "Spanish Level 3, Lesson 6, Pick the Right Answer" and you have completed some exercises there, then you navigate back to the menu, your Spanish 3 Bookmark will read "Level 3, Session 6, Pick the Right Answer."

Clicking on the red "B" will allow you to continue with the remaining exercises. However, if you decide to switch to "Level 3, Session 6, Repeat the Words" to refresh your vocabulary while working on "Pick the Right Answer," "Repeat the Words" will become your new bookmark for Spanish Level 3.
bookmark.png

Incomplete Workouts:
To complete your unfinished workouts, go to the Sessions Menu, where all lessons are displayed. Each lesson is marked with a completion percentage. By hovering over the percentage, you can quickly identify the sections within the lesson that you haven't completed. Clicking on the corresponding section will seamlessly take you to that particular part of the lesson.

incomplete.png

incomplete 2.png

My Last Activity ( Located on the Languages Menu):
This feature displays your most recent bookmark across all languages and levels, regardless of what you were working on. For example, if you were studying "Spanish Level 3, Session 6, Pick the Right Answer," this would be your Spanish Level 3 Bookmark. However, if you decided to review some vocabulary in "Spanish Level 1, Session 1, Repeat the Words," your My Last Activity would show:

My Last Activity: Spanish Level 1, Session 1, Repeat the Words.

Spanish 1 Bookmark: Spanish Level 1, Session 1, Repeat the Words.

Spanish 3 Bookmark: Spanish Level 3, Session 6, Pick the Right Answer.

I hope this explanation clarifies how the bookmark feature works for you. Please don't hesitate to reach out if you have additional questions or if your software behaves differently from this explanation.

Best regards, and good luck with your language learning!

]]>https://commons.fluenz.com/topic/22/lesson-repeatinghttps://commons.fluenz.com/topic/22/lesson-repeatingWed, 10 Jul 2024 15:36:48 GMT<![CDATA[upgrade]]>Hi Shelley!

Thank you for reaching out to us today.
I have arranged a complimentary upgrade to the Fluenz Spanish program for your account.
To access this, please log in at Online.fluenz.com using your email and password.
The Upgraded Spanish version ( SPA Upgraded on the main menu) features new videos and exercises for an enhanced learning experience.
In addition, You're all set to use the Fluenz Mobile apps. You can download Fluenz from the App Store or Google Play Store, and then log in with your Fluenz ID. Your progress will synchronize across platforms, allowing you the convenience of offline sessions through the mobile apps' download feature.
Best wishes as you continue your language learning journey with us. Should you need further assistance, please don't hesitate to contact us.
Ivana,
Fluenz User Support.

]]>https://commons.fluenz.com/topic/11/upgradehttps://commons.fluenz.com/topic/11/upgradeMon, 10 Jun 2024 13:08:24 GMT<![CDATA[Flashcards not working on win 10 with multiple browsers. I only get a blank page.]]>Hi, could you please email us to with your Fluenz ID (email or username) in order for us to check? We'll be happy to troubleshoot the problem and assign a ticket with the follow-up. Regards!

]]>https://commons.fluenz.com/topic/7/flashcards-not-working-on-win-10-with-multiple-browsers-i-only-get-a-blank-pagehttps://commons.fluenz.com/topic/7/flashcards-not-working-on-win-10-with-multiple-browsers-i-only-get-a-blank-pageThu, 06 Jun 2024 18:07:57 GMT