Fluenz, I get that you think the Commons is intended to be used as a user-to-user platform. But these months-long lags in providing answers to questions does nothing but conditions your audience to abandon the Commons. That can't be what you want! I mean, if a question goes unanswered by users for a couple weeks, it's reasonable to assume it's not ever going to be answered and that Fluenz personnel should jump in. As a longtime user, I don't care who answers a question, I just want it answered. But since this forum is typically dormant for a months at a time, there's no reason to check back in. You used to be far more involved in this forum, then, for some reason, you decided to let it atrophy.